Frequently Asked Questions (FAQ)
At Deal Source Online, we aim to provide a seamless shopping experience for every customer. Below, you'll find answers to some of the most common questions. If you need further assistance, feel free to contact us via our Contact Us page.
Ordering and Payment
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment methods like Shop Pay and Apple Pay.
Q: Can I cancel or modify my order after it’s placed?
A: We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us within 24 hours of purchase. After this period, changes may not be possible.
Shipping and Delivery
Q: Where do you ship?
A: We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand. We plan to expand to more regions in the future.
Q: How long does shipping take?
A: Shipping times vary depending on the product and fulfillment location:
- Specially Sourced Items: These products are shipped directly from our trusted global suppliers and typically arrive within 10-20 business days.
- In-House Products: Items stocked in our headquarters typically arrive within 3-7 business days.
Q: Will I receive tracking information for my order?
A: Yes, once your order is processed and shipped, we’ll send you an email with a tracking number and instructions on how to track your package.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy on most items. Products must be unused and in their original packaging. Some exclusions may apply (e.g., clearance or final sale items).
Q: How do I initiate a return?
A: Visit our Returns Center to submit a return request. Once approved, we’ll provide you with instructions on how to send the item back.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. Depending on your payment method, it may take additional time for the refund to appear in your account.
Product Information
Q: Are your products environmentally friendly?
A: We’re committed to sustainability. Many of our products are made from eco-friendly materials, and we continually strive to reduce our environmental impact.
Q: Do you offer bulk or wholesale pricing?
A: Yes, we offer discounts for bulk orders. Contact us at dealsourceonline@gmail.com for more details.
Account and Privacy
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders and access exclusive deals.
Q: Is my information secure?
A: Absolutely. We use industry-standard encryption and secure payment gateways to protect your data.
Other Questions
Q: What if I receive a damaged or defective product?
A: We apologize for any inconvenience. Please contact us immediately with photos of the damaged item, and we’ll send a replacement or issue a refund.
Q: How can I contact your support team?
A: You can reach us via email at dealsourceonline@gmail.com or call us at 732-674-3973. Our support team is available Monday to Friday, 9 AM to 5 PM EST.